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July 2023
Dear clients,
Globally, the news is not boding well for businesses these days. Economic downturns, market fluctuations, and unexpected crises have created a ripple effect that can only be combatted through business resilience and the need for, what I like to call, business magic enabled through the power of the dot.
In addition to maintaining a strong financial position, businesses need to be agile and adaptable to adjust their strategies, operations, and offerings without a doubt. However, truly understanding customer needs is especially vital during these times.
This is why we at planet CEQUENS have invested this time in innovation, collaboration, and continuous learning by upgrading our product suite to empower businesses to actively engage with their customers to meet their evolving demands. Omnichannel engagement is a necessity nowadays to help businesses sustain revenue streams and navigate challenging times through building more meaningful customer relationships and loyalty.
Indeed, embracing our technology can enhance a business's resilience while opening up new avenues for reaching customers.
Ultimately, building resilience in the face of economic challenges requires a proactive and forward-thinking approach rooted in technology. By continuing to choose CEQUENS as your partner, your business can not only better withstand these changing circumstances, but also position itself for long-term success.
Yours,
Karim Khorshed
Co-founder and CEO
“Our mission is to empower you through simplified solutions to make sure you are part of the action.”
Karim Khorshed
Co-Founder & CEO
We are thrilled to announce that CEQUENS will be attending this year’s International Telecoms Week (ITW), the world's largest gathering of global executives from across the telecoms and digital infrastructure ecosystem.
Come and meet the CEQUENS Carrier Relations team at booth #615 at the Gaylord National Resort & Convention Center in National Harbor, Maryland.
Read the Press Release
We are heading to Washington DC for International Telecoms Week
Talk to sales
As a start, we are actively utilizing AI to its fullest potential, on both our AI Chatbot and internal processes fronts. The former enables clients to benefit from a personalized experience when interacting with enterprises more efficiently, while the latter has helped us automate analytics and streamline workflows, which gives our team that extra wiggle room to continue to innovate and strategize.
Secondly, as part of our ongoing mission to enhance our voice products efficiently and cost-effectively, we are thrilled to share that we have successfully signed an exciting deal with a leading, global Voice and DID services company to provide enhanced voice coverage for MENA and other regions with premium routes.
Lastly, we continue to invest heavily in exceptional talent and are pleased to share several strategic hires who boast diverse backgrounds and proven track records that will further propel our position as a market leader and solidify our reputation for excellence.
Talk to Sales
CEO Message
Events
News
Dear clients,
While the pandemic saw industries increase digital spend, clients are now more focused on digital spend optimization. As a company that values efficiency and simplicity above all, we are constantly on the hunt for new ways to ensure that our dear customers get more value for money.
As a start, we are actively utilizing AI to its fullest potential, on both our AI Chatbot and internal processes fronts. The former enables clients to benefit from a personalized experience when interacting with enterprises more efficiently, while the latter has helped us automate analytics and streamline workflows, which gives our team that extra wiggle room to continue to innovate and strategize.
Secondly, as part of our ongoing mission to enhance our voice products efficiently and cost-effectively, we are thrilled to share that we have successfully signed an exciting deal with a leading, global Voice and DID services company to provide enhanced voice coverage for MENA and other regions with premium routes.
Lastly, we continue to invest heavily in exceptional talent and are pleased to share several strategic hires who boast diverse backgrounds and proven track records that will further propel our position as a market leader and solidify our reputation for excellence.
Sincerely,
Karim Khorshed
Co-founder and CEO
"As a company that values efficiency and simplicity above all, we are constantly on the hunt for new ways to ensure that our dear customers get more value for money. "
Karim Khorshed
Co-Founder & CEO
Partnership
CEQUENS joins forces with WebEngage on strategic SMS partnership
Award-winning omnichannel communication solutions provider CEQUENS and leading customer data platform WebEngage are thrilled to announce a new strategic partnership.
Know More
Blog
How CPaaS can help make the world a more sustainable place
Can SaaS help save the world?
We answer this question by examining the role of SaaS and CPaaS companies in the fight against climate change.
Explore how we believe in using our tech for good to promote sustainability and make good use of what we have.
Know More
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News
PARTNERSHIP
CEQUENS joins forces with WebEngage on strategic SMS partnership
Award-winning omnichannel communication solutions provider CEQUENS and leading customer data platform WebEngage are thrilled to announce a new strategic partnership.
Know More
Blog
How CPaaS can help make the world a more sustainable place
Can SaaS help save the world?
We answer this question by examining the role of SaaS and CPaaS companies in the fight against climate change. Explore how we believe in using our tech for good to promote sustainability and make good use of what we have.
Know More
From the Blog
Did you know?
Play video
Some news from our news department
CEQUENS is thrilled to announce that it has been ranked with Tier One status in ROCCO's A2P SMS Market Impact Reports 2023 MNO & Enterprise editions.
CEQUENS achieves Tier One status
CEQUENS is thrilled to announce that we have been promoted to the "Select" level in Meta's Business Messaging Accelerator partner program for H2 2023.
CEQUENS promoted to “Select” level
Read more
Read more
Read now
Financial institutions with a superior customer experience enjoy a 10% premium in customer retention and a 5% increase in revenue.
Explore some of the best practices in this blog post.
a powerful chatbot with advanced Natural Language Processing (NLP) capabilities. Our Q&A Bot is packed with features that make it an invaluable tool for businesses looking to improve customer support and streamline information retrieval. It is designed to provide precise and personalized answers to user queries.
We are very excited to announce the launch of CEQUENS Q&A Bot
Introducing CEQUENS Q&A Bot:
Your intelligent question-answering solution
Products
We’re also sponsoring the 4th edition of the Fintech Revolution Summit taking place on 2–3 August in Cairo.
You can register for the event below and we look forward to seeing you there.
WE ARE SPONSORING
Register Now
Revolutionizing communication solutions for businesses
Upcoming Product Release:
CEQUENS OmniLink
We are thrilled to introduce CEQUENS OmniLink, our revolutionary product that transforms the way businesses engage with their customers. OmniLink is designed to connect businesses seamlessly with their target audience, empowering them to deliver personalized and efficient communication across multiple channels from a single platform. Its seamless multichannel communication, integration flexibility, customized flows, and relevant notifications empower businesses to exceed consumer expectations and drive unparalleled customer engagement. We cannot wait for you to try it!
CEQUENS OmniLink will be available later this year.
We spoke with Kuwait-based The Taken Seat, digital venture builders, about its role in the startup ecosystem and how CPaaS solutions are key to their success.
How “The Taken Seat” is using our products
Read the full interview
The CIO TIMES – a.k.a. the best business magazine available across the globe – just called our VP Global Marketing one of the “most promising businesswomen leaders of the future.” What an honor. She’s also on the cover of the magazine!
Read the full interview below and learn more about Yara’s inspiring story and what makes her a visionary leader.
INTERVIEW WITH YARA MILBES,
Read here
CEQUENS VP OF GLOBAL MARKETING
Register Now
We’re also sponsoring the 4th edition of the Fintech Revolution Summit taking place on 2–3 August in Cairo.
You can register for the event below and we look forward to seeing you there.
WE ARE SPONSORING
Register Now
We’re also sponsoring the 4th edition of the Fintech Revolution Summit taking place on 2–3 August in Cairo.
You can register for the event below and we look forward to seeing you there.
WE ARE SPONSORING
Read here
The CIO TIMES – a.k.a. the best business magazine available across the globe – just called our VP Global Marketing one of the “most promising businesswomen leaders of the future.” What an honor. She’s also on the cover of the magazine!
Read the full interview below and learn more about Yara’s inspiring story and what makes her a visionary leader.
Interview with Yara Milbes
In the heart of Cairo, the latest edition of Terrapinn’s Seamless events, Seamless North Africa, took place on 17–18 July. We were there as Silver Sponsors and we had a blast engaging in conversations about the financial ecosystem and omnichannel banking.
It was wonderful to connect with everyone as always, and we’ll see you again very soon.
Terrapinn’s Seamless events
CAIRO
17–18 July
we proudly sponsored
Another successful Seamless event
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8AM
Sunday
exposition center
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3PM
Saturday
Research and edu
Learn More
Learn More
Learn More
Read the full story
ROUNDTABLE
HIGHLIGHTS
“Injecting Intelligence into Finance Conversations”
DUBAI
12 July
roundtable for fintech professionals
Highlights from our
Underscoring the importance of predicting customer behavior with AI tools for enhanced CX and profitability, we invited guests to Dubai to learn more about our role in AI-driven personalization for next level customer engagement in fintech. The roundtable took place on July 12.
Register now
We’re also sponsoring the 4th edition of the Fintech Revolution Summit taking place on 2–3 August in Cairo.
You can register for the event below and we look forward to seeing you there.
Speaking of intelligent Fintech
CEQUENS VP OF GLOBAL MARKETING
the CIO TIMES magazine
DID YOU KNOW?
What can financial institutions do to enhance their CX?
From the Blog
Did you know?
Read More
Read here
Read the full story
Blog
Blog